PROSERVE Cheat Sheet 2026

The 30 highest-yield PROSERVE facts, distilled from real exam questions. Print it, save it as a PDF, or study it here — free, no sign-up.

1. What legal concept can hold a licensee responsible for harm caused to a third party by an intoxicated patron they served? → Host liability
2. What should a server do if they suspect an ID is fake or altered? → Decline to serve, inform the customer why, and report the suspected fake ID to management
3. What should a responsible server do when a customer switches from beer to hard liquor? → Monitor the customer more closely as spirits have higher alcohol content per serving
4. Which regulatory body is responsible for administering liquor laws in Alberta? → Alberta Gaming, Liquor and Cannabis Commission (AGLC)
5. Can AGLC suspend a liquor licence without a hearing? → Yes, AGLC can issue an immediate temporary suspension if public safety is at risk
6. What should a server do if they suspect a customer has had too much to drink before arriving at the establishment? → Refuse to serve them alcohol as they are already showing signs of intoxication
7. Which of the following combinations of signs would most strongly suggest a customer is intoxicated? → Slurred speech, fumbling with money, and becoming argumentative
8. What physical sign of intoxication involves changes in a person's eyes? → Bloodshot, glassy, or unfocused eyes and slow pupil response
9. What is the recommended approach when a customer orders a round of drinks for a large group? → Assess each person in the group for signs of intoxication before serving
10. Under the AGLC Act, what hours are licensed premises generally permitted to serve alcohol? → 10:00 AM to 2:00 AM
11. At what age threshold must a server request identification from a customer in Alberta? → Anyone who appears to be under 25 years of age should be asked for identification
12. In responsible service, what is the significance of knowing the alcohol content of different beverages? → It enables servers to accurately track consumption and predict intoxication levels
13. What does 'loss of inhibition' mean as a sign of intoxication? → A reduction in self-restraint leading to behaviour the person would normally suppress
14. What security features should a server look for when examining an Alberta driver's licence? → Holographic overlay, UV features, raised lettering, and consistent formatting
15. Which body is responsible for enforcing the Alberta Gaming, Liquor and Cannabis Act? → Alberta Gaming, Liquor and Cannabis (AGLC)
16. What is the impact of carbonation on alcohol absorption? → Carbonated mixers can speed up alcohol absorption into the bloodstream
17. What behavioural change might indicate a customer is becoming intoxicated? → Becoming louder, more animated, or exhibiting sudden mood changes
18. What does 'secondary supply' of alcohol to minors mean? → When an adult purchases alcohol and then provides it to a minor
19. If a patron leaves a licensed establishment visibly intoxicated and later causes a car accident, which parties could face legal liability? → Both the server who served them and the licensee
20. Which of the following is a common physical sign of intoxication? → Slurred speech and impaired coordination
21. What does 'contributory negligence' mean in an alcohol service liability case? → The victim's own actions contributed to the harm they suffered
22. How should a server handle a situation where a customer cannot produce valid ID? → Politely decline to serve alcohol and explain that valid ID is required by law
23. What is the AGLC's role regarding liquor advertising in Alberta? → AGLC regulates liquor advertising to ensure it is not misleading or targeted at minors
24. How might intoxication affect a person's ability to walk? → They may stagger, sway, bump into objects, or have difficulty maintaining balance
25. How should ID checks be handled for delivery or takeout alcohol orders? → ID must be checked at the point of delivery to verify the recipient is of legal age
26. What should a server do if a customer presents an expired ID? → Decline the ID as it is no longer valid and ask for a current form of identification
27. According to the AGLC Act, what is 'liquor' defined as? → Any beverage that contains alcohol, including beer, wine, and spirits
28. Why is it important to offer food to customers who are drinking alcohol? → Food slows the absorption of alcohol into the bloodstream
29. How does Alberta's legal drinking age compare to other Canadian provinces? → Alberta's drinking age of 18 is among the lowest; most other provinces set the age at 19
30. What is the role of AGLC inspectors under the Act? → To inspect licensed premises and ensure compliance with the Act and regulations