Professional Scrum Master Coaching and Facilitation 3

Question 1

A conflict arises between two Development Team members over technical design choices. The conflict is affecting team collaboration. What is the Scrum Master's BEST response?

Accepted Answer

Facilitate a structured conversation where both members can express concerns and find common ground

Answer

A Scrum Master facilitates conflict resolution by creating a safe space for dialogue, helping the team reach their own resolution rather than imposing a solution.

Question 2

Which Scrum Master behavior BEST demonstrates servant leadership during Sprint Planning?

Accepted Answer

Ensuring the event stays within its timebox and that the team has what it needs to plan effectively

Answer

Servant leadership in Sprint Planning means serving the process — keeping the event timeboxed and removing impediments — while letting the team do the actual planning.

Question 3

A team member approaches the Scrum Master privately and says the team's velocity estimates are being manipulated to satisfy management. What should the Scrum Master do?

Accepted Answer

Coach the team transparently about the harm of manipulating metrics and facilitate a Retrospective discussion

Answer

The Scrum Master upholds transparency and coaches the team to use metrics honestly, ideally by addressing the root cause in a safe team forum like the Retrospective.

Question 4

How should a Scrum Master handle a situation where the organization's management wants to add team members mid-Sprint to increase velocity?

Accepted Answer

Coach management about the disruption mid-Sprint additions cause and explain that new members affect team dynamics

Answer

Adding members mid-Sprint disrupts team dynamics and rarely increases velocity immediately; the Scrum Master educates management on the impact of such decisions.

Question 5

Which questioning technique is MOST useful when a Scrum Master is coaching a team member who is stuck on a problem?

Accepted Answer

Powerful open-ended questions that help the member explore possibilities themselves

Answer

Powerful open-ended questions are a core coaching technique that stimulates self-discovery and build the team member's own problem-solving capability.

Professional Scrum Master Practice Test

Professional Scrum Master Practice Test

Professional Scrum Master Coaching and Facilitation 3