Whether you're applying for a post dispatcher position, or simply looking to take a test, you'll want to make sure you're familiar with the test. You'll also want to ensure you know what to expect, and how to prepare for the exam.
You can get a dispatcher certificate by attending a school that offers dispatch courses or taking an online course. Many police departments and sheriff’s offices also offer dispatcher training programs.
The POST entry-level dispatcher exam preparation is similar to other emergency dispatcher evaluations. For candidates who have not focused on their speed, the time constraints and volume of questions can make this a difficult exam. Improving your speed and accuracy is crucial for success. Concentrate your practice on the major aptitudes the test assesses — memory recall, speed, data entry, and listening abilities — since these are heavily weighted across the test’s sections. Note any areas on the practice exams where you struggle, and keep working on them until you feel confident.
If you are preparing for other public-safety dispatch roles, you may also benefit from reviewing the CritiCall Dispatcher Test practice test, which covers many of the same critical-thinking and multitasking skills used in high-pressure dispatch environments.
Prepare for the Post Dispatcher Test exam with our free practice test modules. Each quiz covers key topics to help you pass on your first try.
Getting a job as a 911 dispatcher requires some pre-requisite skills. The 911 Dispatcher Test (also called the National Dispatcher Selection Test) is an assessment that evaluates your skills and determines whether you are a good fit for the job.
The test is composed of different sections, each targeting specific skills required in the job. The test is designed to be as realistic as possible. There are various skills that the test assesses, including deductive reasoning, verbal ability, memory recall, listening skills, and multi-tasking.
Besides skills that are required in the job, the test also assesses your ability to handle stress. This test simulates an emergency situation and asks you to make split-second decisions. You must be able to remain calm during these situations.
The test is divided into five different modules. These modules assess various skills, including data entry, memory recall, and deductive reasoning. Each module has a different pass/fail score. The average passing score is between 70 and 75 percent.
Most agencies require a minimum of 90 percent accuracy on the test. If you want to get a job as an emergency dispatcher, you need to have a high score on this test.
| Pros | Cons |
|---|---|
| Post Dispatcher Test exam preparation strengthens your knowledge across all domains | Exam anxiety can affect performance — practice tests help reduce it |
| Passing the exam proves competency to employers and clients | Registration fees are non-refundable if you miss your test date |
| Study materials and practice tests are widely available | Limited retake opportunities may apply with waiting periods |
| Exam-based credentials are portable across states and employers | Exam content updates periodically — use current study materials |
| Clear exam objectives help focus your study plan effectively | Testing center availability may require advance scheduling |
Try these questions from our free Post Dispatcher Test practice tests. The correct answer and an explanation follow each question.
A suspicious package arrives with no return address, excessive postage, and an oily stain. What should a dispatcher do?
Answer: C. Isolate the package and notify a supervisor and security immediately
Suspicious packages with warning signs should be isolated immediately and reported to a supervisor and security, following USPS emergency procedures.
Accurate record-keeping by a dispatcher most directly supports:
Answer: A. Resolving disputes and tracing past deliveries
Good records make it possible to resolve disputes and trace prior deliveries.
When a driver reports a vehicle breakdown mid-route, the dispatcher's first responsibility is to:
Answer: A. Reassign the affected deliveries to another driver
Reassigning deliveries keeps service moving and minimizes delays during a breakdown.
A dispatcher must separate 'flats' from letters. What distinguishes a flat from a letter?
Answer: B. Flats exceed the maximum dimensions for letter-size mail
Flats (large envelopes) exceed the maximum dimensions for letter-size mail in length, height, or thickness.