Post Dispatcher Test Practice Test
Post Dispatcher Test Customer Service and Communication
A customer comes to the counter upset about a lost package.
What is the BEST first step a post dispatcher should take?
Select your answer
A
Tell the customer to file a claim online
B
Listen attentively and acknowledge the customer's concern before gathering details
C
Immediately contact the carrier to locate the package
D
Refer the customer to the postmaster
Hint
