PMI PBA Certification PMI-PBA Certification Elicitation 4 — Questions and Answers
Question 1: During an interview, a stakeholder keeps reverting to describing solutions rather than needs. What is the BA's BEST response?
- Allow the stakeholder to describe solutions as they may reveal requirements
- Redirect the conversation by asking what problem the proposed solution solves (Correct answer)
- End the interview and reschedule with better-prepared stakeholders
- Document the solutions as requirements since they came from a stakeholder
Correct answer: Redirect the conversation by asking what problem the proposed solution solves
Redirecting to the underlying problem helps uncover true business needs rather than prematurely anchoring on a specific solution.
Question 2: Which of the following is an example of a non-facilitated elicitation technique?
- Workshop
- Focus group
- Document analysis (Correct answer)
- Brainstorming session
Correct answer: Document analysis
Document analysis is performed independently by the BA without requiring facilitated interaction with stakeholders.
Question 3: What is the PRIMARY purpose of conducting a pilot or prototype as an elicitation technique?
- To deliver a working version of the product early
- To provide stakeholders a tangible representation to react to and refine requirements (Correct answer)
- To test system performance before full development
- To train end users on the proposed system
Correct answer: To provide stakeholders a tangible representation to react to and refine requirements
Prototypes give stakeholders something concrete to evaluate, making it easier to elicit accurate and complete requirements.
Question 4: A business analyst is preparing for elicitation with a highly technical team and a group of non-technical executives. What should the BA adjust?
- Use only technical workshops since the technical team drives requirements
- Tailor communication style and techniques to each audience's background (Correct answer)
- Conduct separate sessions but use identical techniques for consistency
- Limit elicitation to the technical team since executives approve, not define, requirements
Correct answer: Tailor communication style and techniques to each audience's background
Effective elicitation requires adapting language, techniques, and materials to the knowledge level and perspective of each stakeholder group.
Question 5: Which elicitation technique is BEST suited for eliciting requirements from a large group of stakeholders with diverse opinions quickly?
- One-on-one interviews
- Surveys and questionnaires (Correct answer)
- Job shadowing
- Interface analysis
Correct answer: Surveys and questionnaires
Surveys reach large, diverse groups simultaneously and allow quantitative analysis of varied opinions.
Question 6: What does 'elicitation confirmation' involve in the PMI-PBA process?
- Getting stakeholder signatures on the project charter
- Verifying that elicitation results are accurate and complete before proceeding (Correct answer)
- Confirming that requirements have been approved by the sponsor
- Scheduling follow-up elicitation sessions for missing information
Correct answer: Verifying that elicitation results are accurate and complete before proceeding
Elicitation confirmation ensures that the information gathered accurately reflects stakeholder needs before it is used for further analysis.
Question 7: A business analyst discovers through elicitation that a key stakeholder was not identified at project start. What is the BEST course of action?
- Continue without involving the new stakeholder to avoid scope changes
- Introduce the stakeholder, update the stakeholder register, and conduct additional elicitation (Correct answer)
- Document the gap and notify the sponsor at project closure
- Have the existing stakeholders represent the new one's interests
Correct answer: Introduce the stakeholder, update the stakeholder register, and conduct additional elicitation
Newly identified stakeholders should be formally added and their needs elicited to ensure no requirements are missed.
PMI PBA Certification PMI-PBA Certification Elicitation 4
During an interview, a stakeholder keeps reverting to describing solutions rather than needs.
What is the BA's BEST response?