PMI PBA Certification PMI-PBA Certification Elicitation 2 — Questions and Answers
Question 1: During an elicitation session, a stakeholder says 'the system should be fast.' What is the business analyst's BEST next step?
- Document 'fast' as a non-functional requirement
- Ask probing questions to define measurable performance criteria (Correct answer)
- Defer performance requirements to the technical team
- Accept the statement and move to the next requirement
Correct answer: Ask probing questions to define measurable performance criteria
Vague statements like 'fast' must be refined into measurable, testable requirements through probing questions.
Question 2: Which elicitation technique is MOST effective when stakeholders are geographically dispersed and cannot meet in person?
- Focus groups
- Job shadowing
- Surveys and questionnaires (Correct answer)
- Workshops
Correct answer: Surveys and questionnaires
Surveys and questionnaires allow simultaneous data collection from dispersed stakeholders without requiring physical presence.
Question 3: A business analyst wants to understand the sequence of steps a user follows to complete a task. Which elicitation output is MOST appropriate?
- Use case diagram
- Process flow / workflow model (Correct answer)
- Entity relationship diagram
- Stakeholder register
Correct answer: Process flow / workflow model
Process flow models visually depict the sequence of steps and decision points in a workflow.
Question 4: What is 'collaborative games' as an elicitation technique?
- Using gamification software to track requirements
- Structured activities that engage stakeholders in creative discovery of needs (Correct answer)
- Competitive ranking of requirements by multiple teams
- A form of prototyping using game simulations
Correct answer: Structured activities that engage stakeholders in creative discovery of needs
Collaborative games are structured, interactive activities designed to elicit requirements through creative engagement.
Question 5: When conducting document analysis as an elicitation technique, what is the PRIMARY risk?
- Stakeholders may refuse to share documents
- Documents may be outdated or not reflect current business processes (Correct answer)
- The technique is too time-consuming for most projects
- Documents cannot capture non-functional requirements
Correct answer: Documents may be outdated or not reflect current business processes
Existing documents may reflect historical processes rather than current or desired future states.
Question 6: A BA is eliciting requirements for a new CRM system and notices two departments have contradictory needs. What should the BA do FIRST?
- Escalate to the project sponsor for a decision
- Document both needs and defer conflict resolution to development
- Facilitate a joint session to surface and resolve the conflict collaboratively (Correct answer)
- Choose the requirement from the higher-priority stakeholder
Correct answer: Facilitate a joint session to surface and resolve the conflict collaboratively
Facilitating joint sessions helps stakeholders understand each other's perspectives and reach consensus on conflicting needs.
Question 7: Which of the following BEST describes the purpose of an elicitation preparation checklist?
- To document all requirements gathered so far
- To ensure the BA has identified participants, materials, and goals before the session (Correct answer)
- To evaluate the success of a completed elicitation session
- To assign roles and responsibilities to stakeholders
Correct answer: To ensure the BA has identified participants, materials, and goals before the session
An elicitation preparation checklist helps ensure all logistical and content elements are ready before conducting elicitation activities.
PMI PBA Certification PMI-PBA Certification Elicitation 2
During an elicitation session, a stakeholder says 'the system should be fast.' What is the business analyst's BEST next step?