PMI-PBA Certification Elicitation Flashcards

During an elicitation session, a stakeholder says 'the system should be fast.' What is the business analyst's BEST next step?

Answer: Ask probing questions to define measurable performance criteria

Vague statements like 'fast' must be refined into measurable, testable requirements through probing questions.

Which elicitation technique is MOST effective when stakeholders are geographically dispersed and cannot meet in person?

Answer: Surveys and questionnaires

Surveys and questionnaires allow simultaneous data collection from dispersed stakeholders without requiring physical presence.

A business analyst wants to understand the sequence of steps a user follows to complete a task. Which elicitation output is MOST appropriate?

Answer: Process flow / workflow model

Process flow models visually depict the sequence of steps and decision points in a workflow.

What is 'collaborative games' as an elicitation technique?

Answer: Structured activities that engage stakeholders in creative discovery of needs

Collaborative games are structured, interactive activities designed to elicit requirements through creative engagement.

When conducting document analysis as an elicitation technique, what is the PRIMARY risk?

Answer: Documents may be outdated or not reflect current business processes

Existing documents may reflect historical processes rather than current or desired future states.

A BA is eliciting requirements for a new CRM system and notices two departments have contradictory needs. What should the BA do FIRST?

Answer: Facilitate a joint session to surface and resolve the conflict collaboratively

Facilitating joint sessions helps stakeholders understand each other's perspectives and reach consensus on conflicting needs.

Which of the following BEST describes the purpose of an elicitation preparation checklist?

Answer: To ensure the BA has identified participants, materials, and goals before the session

An elicitation preparation checklist helps ensure all logistical and content elements are ready before conducting elicitation activities.