Phone Service Business Telecommunications Regulations (US) 2

Question 1

What does E911 (Enhanced 911) require from business VoIP providers in the US?

Accepted Answer

Automatically transmitting the caller's location information to emergency services when 911 is dialed

Answer

The FCC's E911 rules require VoIP providers to deliver accurate location information along with the call to public safety answering points (PSAPs).

Question 2

What is the TCPA's restriction on calling times for telemarketing in the US?

Accepted Answer

Telemarketers may only call between 8 AM and 9 PM local time of the called party

Answer

The TCPA prohibits telemarketing calls before 8 AM or after 9 PM local time at the called party's location.

Question 3

Under the CAN-SPAM Act, what must commercial voicemail or robocall messages include?

Accepted Answer

A clear identification of the caller, the nature of the call, and a way to opt out of future calls

Answer

Commercial automated calls must identify the business, include a contact number, and provide a mechanism for recipients to opt out of future calls.

Question 4

What is the FCC's STIR/SHAKEN mandate designed to address?

Accepted Answer

Reducing illegal robocalls and caller ID spoofing by digitally authenticating caller identity

Answer

STIR/SHAKEN requires phone carriers to digitally sign calls to verify the caller ID is legitimate, helping consumers and businesses identify and block spoofed calls.

Question 5

What is the Universal Service Fund (USF) and which businesses must contribute to it?

Accepted Answer

An FCC fund supporting affordable telecom access; telecommunications providers (including VoIP) must contribute as a percentage of revenue

Answer

The USF is funded by mandatory contributions from all US telecommunications providers, including VoIP companies, as a percentage of their interstate revenues.

Phone Service Business Practice Test

Phone Service Business Practice Test

Phone Service Business Telecommunications Regulations (US) 2