Phone Service Business Business Phone Systems & PBX

Question 1

What does PBX stand for in business telephony?

Accepted Answer

Private Branch Exchange

Answer

Public Broadcast Exchange

Answer

Primary Business Exchange

Answer

Packet-Based Extension

Question 2

Which type of PBX system uses the internet to route calls instead of traditional phone lines?

Accepted Answer

IP PBX

Answer

Analog PBX

Answer

Digital PBX

Answer

Key System Unit

Question 3

What is the primary advantage of a hosted PBX system for small businesses in the US?

Accepted Answer

Eliminates need for on-premises equipment and reduces upfront costs

Answer

Requires dedicated on-site hardware

Answer

Only works with landline phones

Answer

Requires a T1 line minimum

Question 4

What is an auto-attendant feature in a business phone system?

Accepted Answer

An automated system that greets and routes callers to the correct department

Answer

A live operator who answers all calls

Answer

A voicemail-only service

Answer

A call recording feature

Question 5

Which US federal agency regulates interstate telephone communications for businesses?

Accepted Answer

FCC

Answer

FTC

Answer

OSHA

Answer

SBA

Question 6

What is a Direct Inward Dialing (DID) number used for in business telephony?

Accepted Answer

Routing external calls directly to a specific employee's extension

Answer

Blocking spam calls

Answer

Recording all incoming calls

Answer

Managing conference bridges