Phone Service Business Telecommunications Regulations (US) 2 — Questions and Answers
Question 1: What does E911 (Enhanced 911) require from business VoIP providers in the US?
- Providing free calling to government agencies
- Automatically transmitting the caller's location information to emergency services when 911 is dialed (Correct answer)
- Recording all emergency calls for law enforcement
- Offering 24/7 customer support lines
Correct answer: Automatically transmitting the caller's location information to emergency services when 911 is dialed
The FCC's E911 rules require VoIP providers to deliver accurate location information along with the call to public safety answering points (PSAPs).
Question 2: What is the TCPA's restriction on calling times for telemarketing in the US?
- Calls are prohibited 24 hours a day without prior consent
- Telemarketers may only call between 8 AM and 9 PM local time of the called party (Correct answer)
- Calls are allowed anytime with a registered business license
- Weekend calling is completely banned
Correct answer: Telemarketers may only call between 8 AM and 9 PM local time of the called party
The TCPA prohibits telemarketing calls before 8 AM or after 9 PM local time at the called party's location.
Question 3: Under the CAN-SPAM Act, what must commercial voicemail or robocall messages include?
- The caller's Social Security Number
- A clear identification of the caller, the nature of the call, and a way to opt out of future calls (Correct answer)
- A government-issued clearance number
- Biometric verification of the caller
Correct answer: A clear identification of the caller, the nature of the call, and a way to opt out of future calls
Commercial automated calls must identify the business, include a contact number, and provide a mechanism for recipients to opt out of future calls.
Question 4: What is the FCC's STIR/SHAKEN mandate designed to address?
- Improving call audio quality nationwide
- Reducing illegal robocalls and caller ID spoofing by digitally authenticating caller identity (Correct answer)
- Regulating international calling rates
- Expanding 5G coverage to rural areas
Correct answer: Reducing illegal robocalls and caller ID spoofing by digitally authenticating caller identity
STIR/SHAKEN requires phone carriers to digitally sign calls to verify the caller ID is legitimate, helping consumers and businesses identify and block spoofed calls.
Question 5: What is the Universal Service Fund (USF) and which businesses must contribute to it?
- A fund for employee benefits; all US employers contribute
- An FCC fund supporting affordable telecom access; telecommunications providers (including VoIP) must contribute as a percentage of revenue (Correct answer)
- A state-run fund for broadband subsidies only
- A voluntary industry fund for network upgrades
Correct answer: An FCC fund supporting affordable telecom access; telecommunications providers (including VoIP) must contribute as a percentage of revenue
The USF is funded by mandatory contributions from all US telecommunications providers, including VoIP companies, as a percentage of their interstate revenues.
Question 6: Which FCC program provides discounted telecommunications services to eligible schools and libraries in the US?
- Lifeline
- E-Rate (Schools and Libraries Program) (Correct answer)
- CAF (Connect America Fund)
- ReConnect Program
Correct answer: E-Rate (Schools and Libraries Program)
The E-Rate program provides discounts of 20-90% on telecommunications services to K-12 schools and public libraries, funded through the USF.
Phone Service Business Telecommunications Regulations (US) 2
What does E911 (Enhanced 911) require from business VoIP providers in the US?