Phone Service Business Telecommunications Regulations (US) 2

Question 1

What does E911 (Enhanced 911) require from business VoIP providers in the US?

Accepted Answer

Automatically transmitting the caller's location information to emergency services when 911 is dialed

Answer

Providing free calling to government agencies

Answer

Recording all emergency calls for law enforcement

Answer

Offering 24/7 customer support lines

Question 2

What is the TCPA's restriction on calling times for telemarketing in the US?

Accepted Answer

Telemarketers may only call between 8 AM and 9 PM local time of the called party

Answer

Calls are prohibited 24 hours a day without prior consent

Answer

Calls are allowed anytime with a registered business license

Answer

Weekend calling is completely banned

Question 3

Under the CAN-SPAM Act, what must commercial voicemail or robocall messages include?

Accepted Answer

A clear identification of the caller, the nature of the call, and a way to opt out of future calls

Answer

The caller's Social Security Number

Answer

A government-issued clearance number

Answer

Biometric verification of the caller

Question 4

What is the FCC's STIR/SHAKEN mandate designed to address?

Accepted Answer

Reducing illegal robocalls and caller ID spoofing by digitally authenticating caller identity

Answer

Improving call audio quality nationwide

Answer

Regulating international calling rates

Answer

Expanding 5G coverage to rural areas

Question 5

What is the Universal Service Fund (USF) and which businesses must contribute to it?

Accepted Answer

An FCC fund supporting affordable telecom access; telecommunications providers (including VoIP) must contribute as a percentage of revenue

Answer

A fund for employee benefits; all US employers contribute

Answer

A state-run fund for broadband subsidies only

Answer

A voluntary industry fund for network upgrades

Question 6

Which FCC program provides discounted telecommunications services to eligible schools and libraries in the US?

Accepted Answer

E-Rate (Schools and Libraries Program)

Answer

Lifeline

Answer

CAF (Connect America Fund)

Answer

ReConnect Program