Phone Service Business Business Phone Systems & PBX 3

Question 1

What is call recording compliance most important for in US-based businesses?

Accepted Answer

Legal, quality assurance, and meeting state wiretapping laws

Answer

In the US, call recording must comply with federal and state wiretapping laws, requiring consent from one or all parties depending on the state.

Question 2

What is the purpose of a call park feature in a PBX system?

Accepted Answer

Placing a call on hold at a specific extension so another employee can retrieve it

Answer

Call park allows an employee to put a call on hold at a specific slot so a colleague can pick it up from any phone on the system.

Question 3

Which feature lets a business present a consistent outbound caller ID regardless of which employee is calling?

Accepted Answer

Call masking / CNAM override

Answer

Call masking or CNAM (Caller Name) override allows businesses to display a single main number as the outbound caller ID.

Question 4

What does a key system unit (KSU) differ from a PBX in that it:

Accepted Answer

Is designed for very small businesses with fewer features and simpler operation

Answer

A KSU is a simpler, lower-cost phone system designed for very small businesses with limited lines and basic features compared to a full PBX.

Question 5

What is the role of a Session Border Controller (SBC) in a business VoIP deployment?

Accepted Answer

Securing and controlling VoIP traffic at the network boundary

Answer

An SBC sits at the edge of a VoIP network to manage, secure, and control signaling and media streams.

Phone Service Business Practice Test