Phone Service Business Business Phone Systems & PBX 3

Question 1

What is call recording compliance most important for in US-based businesses?

Accepted Answer

Legal, quality assurance, and meeting state wiretapping laws

Answer

Marketing analytics

Answer

Saving storage space

Answer

Reducing call duration

Question 2

What is the purpose of a call park feature in a PBX system?

Accepted Answer

Placing a call on hold at a specific extension so another employee can retrieve it

Answer

Blocking telemarketer calls

Answer

Automatically transcribing calls

Answer

Routing calls to voicemail

Question 3

Which feature lets a business present a consistent outbound caller ID regardless of which employee is calling?

Accepted Answer

Call masking / CNAM override

Answer

Auto-attendant

Answer

DID routing

Answer

Ring group

Question 4

What does a key system unit (KSU) differ from a PBX in that it:

Accepted Answer

Is designed for very small businesses with fewer features and simpler operation

Answer

Handles more than 100 lines

Answer

Requires VoIP infrastructure

Answer

Can only handle inbound calls

Question 5

What is the role of a Session Border Controller (SBC) in a business VoIP deployment?

Accepted Answer

Securing and controlling VoIP traffic at the network boundary

Answer

Managing email accounts

Answer

Providing dial-up internet access

Answer

Printing call logs

Question 6

Which metric measures the percentage of incoming calls answered by a live agent in a business phone environment?

Accepted Answer

Answer Rate or Pick-up Rate

Answer

Average Handle Time (AHT)

Answer

Service Level Agreement (SLA)

Answer

Mean Opinion Score (MOS)