PGM PGM Stakeholder Engagement 2

Question 1

A program manager discovers that two major stakeholders have conflicting expectations about program deliverables. What is the recommended approach?

Accepted Answer

Facilitate a joint meeting to negotiate and align expectations

Answer

Facilitating dialogue between conflicting stakeholders allows for negotiation and alignment, preserving relationships and program integrity.

Question 2

The Stakeholder Engagement Plan should be updated when:

Accepted Answer

Stakeholder composition or attitudes change significantly

Answer

The Stakeholder Engagement Plan must evolve as stakeholders join, leave, or shift their positions throughout the program lifecycle.

Question 3

Which metric best indicates the effectiveness of stakeholder engagement activities?

Accepted Answer

Stakeholder satisfaction scores and participation rates

Answer

Satisfaction scores and active participation rates directly measure whether stakeholders are engaged and supportive of the program.

Question 4

A program manager needs to communicate program risks to resistant stakeholders. Which approach is most effective?

Accepted Answer

Frame risks in terms of stakeholder-specific impacts and involve them in mitigation planning

Answer

Connecting risks to stakeholders' individual concerns and involving them in solutions increases receptiveness and commitment to mitigation.

Question 5

What is the primary purpose of a stakeholder register in program management?

Accepted Answer

Document stakeholder identification, assessment, and engagement strategies

Answer

The stakeholder register is a central repository for stakeholder details, analysis, and planned engagement approaches.

(PGM) Program Manager Practice Test