PGM Communication and Leadership

Question 1

What is an effective way for a Program Manager to lead a cross-functional team?

Accepted Answer

By setting clear goals, providing guidance, and fostering collaboration among team members

Answer

By making all decisions independently without team input

Answer

By avoiding conflicts and letting team members handle issues on their own

Answer

By focusing only on the technical aspects of the project

Question 2

How should a Program Manager handle a situation where a project team member is not meeting their deadlines?

Accepted Answer

Address the issue privately, understand the underlying causes, and provide support or adjustments as needed

Answer

Ignore the issue and hope it resolves itself

Answer

Reprimand the team member publicly to encourage others

Answer

Assign the tasks to other team members without discussing it with the individual

Question 3

What is a key component of effective reporting by a Program Manager?

Accepted Answer

Regularly updating stakeholders on progress, risks, and issues in a clear and concise manner

Answer

Providing detailed technical data without context

Answer

Focusing only on positive outcomes and avoiding mention of any problems

Answer

Relying solely on informal communication without formal reports

Question 4

What is a Program Manager’s role in resolving conflicts within the team?

Accepted Answer

Facilitate open dialogue to understand different perspectives and work towards a resolution

Answer

Avoid addressing conflicts to maintain a harmonious environment

Answer

Take sides and support one party over another

Answer

Delegate conflict resolution to HR and avoid involvement

Question 5

What is an important aspect of effective stakeholder management by a Program Manager?

Accepted Answer

Tailoring communication strategies to address the needs and interests of different stakeholders

Answer

Providing infrequent updates to minimize the amount of communication

Answer

Communicating only through formal channels and avoiding informal interactions

Answer

Focusing solely on stakeholder needs without considering the program's goals