PGM PGM Stakeholder Engagement 2 — Questions and Answers
Question 1: A program manager discovers that two major stakeholders have conflicting expectations about program deliverables. What is the recommended approach?
- Choose the more senior stakeholder's expectation
- Facilitate a joint meeting to negotiate and align expectations (Correct answer)
- Document the conflict and take no action
- Defer the decision to the project managers
Correct answer: Facilitate a joint meeting to negotiate and align expectations
Facilitating dialogue between conflicting stakeholders allows for negotiation and alignment, preserving relationships and program integrity.
Question 2: The Stakeholder Engagement Plan should be updated when:
- The program charter is approved
- Only at the start of each phase
- Stakeholder composition or attitudes change significantly (Correct answer)
- The program budget is revised
Correct answer: Stakeholder composition or attitudes change significantly
The Stakeholder Engagement Plan must evolve as stakeholders join, leave, or shift their positions throughout the program lifecycle.
Question 3: Which metric best indicates the effectiveness of stakeholder engagement activities?
- Number of status reports sent
- Stakeholder satisfaction scores and participation rates (Correct answer)
- Total number of identified stakeholders
- Frequency of escalations to the sponsor
Correct answer: Stakeholder satisfaction scores and participation rates
Satisfaction scores and active participation rates directly measure whether stakeholders are engaged and supportive of the program.
Question 4: A program manager needs to communicate program risks to resistant stakeholders. Which approach is most effective?
- Send formal risk reports without follow-up
- Avoid discussing risks to maintain confidence
- Frame risks in terms of stakeholder-specific impacts and involve them in mitigation planning (Correct answer)
- Delegate risk communication to project managers
Correct answer: Frame risks in terms of stakeholder-specific impacts and involve them in mitigation planning
Connecting risks to stakeholders' individual concerns and involving them in solutions increases receptiveness and commitment to mitigation.
Question 5: What is the primary purpose of a stakeholder register in program management?
- Track stakeholder vacation schedules
- Document stakeholder identification, assessment, and engagement strategies (Correct answer)
- Record stakeholder salaries
- List all program project managers
Correct answer: Document stakeholder identification, assessment, and engagement strategies
The stakeholder register is a central repository for stakeholder details, analysis, and planned engagement approaches.
Question 6: Which of the following best describes 'resistance management' in program stakeholder engagement?
- Removing resistant stakeholders from the program
- Identifying root causes of resistance and developing tailored strategies to address them (Correct answer)
- Escalating all resistance to executive leadership
- Ignoring resistance until it becomes critical
Correct answer: Identifying root causes of resistance and developing tailored strategies to address them
Effective resistance management involves diagnosing why stakeholders resist and crafting targeted responses to convert or manage that resistance.
PGM PGM Stakeholder Engagement 2
A program manager discovers that two major stakeholders have conflicting expectations about program deliverables.
What is the recommended approach?