PGM PGM Stakeholder Engagement 1 — Questions and Answers
Question 1: What is the primary goal of stakeholder identification in program management?
- To assign blame for failures
- To determine who has interest or influence over the program (Correct answer)
- To reduce the number of project meetings
- To create an organizational chart
Correct answer: To determine who has interest or influence over the program
Stakeholder identification aims to find all individuals or groups who have interest in or influence over the program's outcomes.
Question 2: Which tool is most commonly used to assess stakeholder power and interest levels?
- Gantt chart
- Risk register
- Power/interest grid (Correct answer)
- RACI matrix
Correct answer: Power/interest grid
A power/interest grid maps stakeholders by their authority level and degree of interest, guiding engagement strategies.
Question 3: A key executive stakeholder suddenly becomes disengaged from the program. What is the best first response?
- Proceed without their input
- Escalate to the program sponsor immediately
- Schedule a one-on-one meeting to understand their concerns (Correct answer)
- Replace them in the stakeholder register
Correct answer: Schedule a one-on-one meeting to understand their concerns
Directly engaging the disengaged stakeholder helps uncover root causes and re-establish alignment before escalating.
Question 4: In the PgMP context, 'stakeholder engagement' differs from 'stakeholder management' because engagement focuses on:
- Controlling stakeholder behavior
- Building collaborative relationships and buy-in (Correct answer)
- Limiting stakeholder access to program data
- Documenting stakeholder complaints
Correct answer: Building collaborative relationships and buy-in
Engagement is about proactively building relationships and securing active participation, not just managing expectations passively.
Question 5: Which stakeholder analysis technique helps prioritize communication efforts by categorizing stakeholders as promoters, neutral, or resistors?
- SWOT analysis
- Stakeholder salience model
- Stakeholder attitude assessment (Correct answer)
- Monte Carlo simulation
Correct answer: Stakeholder attitude assessment
A stakeholder attitude assessment classifies stakeholders by their disposition toward the program to tailor engagement and communication efforts.
Question 6: What does the 'keep satisfied' quadrant of a power/interest grid indicate about a stakeholder?
- High power, low interest (Correct answer)
- Low power, high interest
- High power, high interest
- Low power, low interest
Correct answer: High power, low interest
Stakeholders with high power but low interest should be kept satisfied to prevent them from becoming obstacles if their interest rises.
PGM PGM Stakeholder Engagement 1
What is the primary goal of stakeholder identification in program management?