PCS Consumer Rights & Protection Laws 2

Question 1

Under the FDCPA, which of the following communication methods requires a debt collector to honor a cease-communication request?

Accepted Answer

All communications, including phone, mail, and electronic messages

Answer

A cease-communication request under the FDCPA applies to all forms of communication, not just a single channel.

Question 2

Which federal agency has primary enforcement authority over the FDCPA?

Accepted Answer

Consumer Financial Protection Bureau (CFPB)

Answer

The CFPB has primary enforcement authority over the FDCPA for most debt collectors.

Question 3

A consumer sends a written dispute of a debt. Within how many days must the collector cease collection activity until verification is mailed to the consumer?

Accepted Answer

Until verification is obtained and mailed

Answer

Under FDCPA §809(b), collection activity must cease until the collector obtains verification and mails it to the consumer — there is no fixed number of days.

Question 4

The Electronic Fund Transfer Act (EFTA) primarily protects consumers who use:

Accepted Answer

ATMs, debit cards, and electronic bank transfers

Answer

EFTA governs electronic fund transfers including ATM transactions, debit card payments, and direct deposits.

Question 5

Under the Fair Credit Billing Act (FCBA), a consumer has how many days from the statement date to submit a billing error dispute in writing?

Accepted Answer

60 days

Answer

The FCBA gives consumers 60 days from the date the statement was mailed to dispute a billing error in writing.

(PCS) Professional Collection Specialist Practice Test

(PCS) Professional Collection Specialist Practice Test

PCS Consumer Rights & Protection Laws 2