PCS PCS Professional Ethics & Compliance

Question 1

Which professional organization administers the PCS (Professional Collection Specialist) certification?

Accepted Answer

ACA International

Answer

American Collectors Association (ACA)

Answer

Consumer Financial Protection Bureau (CFPB)

Answer

National Foundation for Credit Counseling (NFCC)

Question 2

Under ACA International's Code of Ethics, a collection professional must treat all consumers with:

Accepted Answer

Dignity and respect while complying with all applicable laws

Answer

Skepticism and persistence regardless of circumstances

Answer

Urgency to close accounts within 30 days

Answer

Minimum interaction to limit compliance exposure

Question 3

A collector discovers that their agency has been using a deceptive collection letter. The ethical obligation is to:

Accepted Answer

Report the issue internally and stop using the letter immediately

Answer

Continue using the letter until a regulator objects

Answer

Ignore it unless a consumer files a formal complaint

Answer

Redirect blame to the agency owner to protect personal liability

Question 4

Which of the following collector behaviors constitutes harassment under the FDCPA?

Accepted Answer

Using profane language or making threats of violence

Answer

Calling a debtor once per day on weekdays

Answer

Sending a written demand letter via certified mail

Answer

Reporting accurate delinquency to a credit bureau

Question 5

Under Regulation F, a debt collector is limited to how many telephone call attempts to a consumer per week?

Accepted Answer

7 attempts

Answer

3 attempts

Answer

5 attempts

Answer

10 attempts

Question 6

A collector overhears a coworker misrepresenting themselves as an attorney to pressure a consumer. The appropriate response is to:

Accepted Answer

Report the behavior to a supervisor or compliance officer immediately

Answer

Stay silent to avoid workplace conflict

Answer

Inform the consumer directly that the coworker is not an attorney

Answer

Document it privately without escalating