PCS PCS Professional Ethics & Compliance

Question 1

Which professional organization administers the PCS (Professional Collection Specialist) certification?

Accepted Answer

ACA International

Answer

ACA International (formerly the American Collectors Association) administers the PCS certification and sets standards for collection professionals.

Question 2

Under ACA International's Code of Ethics, a collection professional must treat all consumers with:

Accepted Answer

Dignity and respect while complying with all applicable laws

Answer

ACA International's Code of Ethics requires members to treat consumers with dignity and respect and to conduct all collection activities in full compliance with applicable laws.

Question 3

A collector discovers that their agency has been using a deceptive collection letter. The ethical obligation is to:

Accepted Answer

Report the issue internally and stop using the letter immediately

Answer

Ethical compliance requires a collection professional to escalate discovered violations internally and cease the offending practice regardless of whether a consumer has complained.

Question 4

Which of the following collector behaviors constitutes harassment under the FDCPA?

Accepted Answer

Using profane language or making threats of violence

Answer

The FDCPA explicitly prohibits harassment, which includes using obscene or profane language or threatening violence or criminal action against a consumer.

Question 5

Under Regulation F, a debt collector is limited to how many telephone call attempts to a consumer per week?

Accepted Answer

7 attempts

Answer

Regulation F established a presumption that calling a consumer more than 7 times in a 7-day period constitutes harassment under the FDCPA.

(PCS) Professional Collection Specialist Practice Test

(PCS) Professional Collection Specialist Practice Test

PCS PCS Professional Ethics & Compliance