PDVL Passenger Safety & Professional Conduct

Question 1

What is a PDVL driver's obligation regarding the use of seatbelts by passengers?

Accepted Answer

The driver must inform passengers to wear their seatbelts, and passengers in the rear must also buckle up — the driver may be liable if they fail to remind passengers

Answer

Under Singapore's Road Traffic Act, all passengers (front and rear) must wear seatbelts. While passengers are primarily responsible for buckling up, the driver has a duty to remind passengers to wear seatbelts. Children must be properly secured in appropriate child restraint systems.

Question 2

What should a PHC driver do if a passenger appears to be intoxicated and behaves aggressively?

Accepted Answer

Stay calm, pull over safely if necessary, politely but firmly request the passenger to behave appropriately, and call for assistance if the situation escalates

Answer

PHC drivers must prioritise safety. With an aggressive or intoxicated passenger, the driver should remain calm, speak firmly but politely, and pull over safely if needed. If the situation escalates and poses a safety risk, the driver should contact their platform operator or police for assistance.

Question 3

A passenger complains that the driver took a longer route than necessary. What is the correct response?

Accepted Answer

Apologise if appropriate, explain the route taken and any reasons (such as traffic), and offer to adjust the fare if required by the platform

Answer

Professional PHC drivers should handle complaints calmly and professionally. If a passenger believes the route was unnecessarily long, the driver should listen, explain the reasoning, and where appropriate, take action through the platform's fare adjustment process. Courtesy and transparency are key.

Question 4

Under Singapore's rules, how many passengers may a standard 4-door private hire sedan carry?

Accepted Answer

A maximum of 4 passengers (excluding the driver)

Answer

A standard private hire sedan (saloon car) may carry a maximum of 4 passengers in addition to the driver. Exceeding this limit is an offence and may also affect the vehicle's insurance coverage for the journey.

Question 5

What is a PHC driver's responsibility when transporting a passenger with a disability?

Accepted Answer

Provide reasonable assistance, be patient, and where possible, accommodate the passenger's specific needs including assisting with boarding and alighting

Answer

PHC drivers are expected to be professional and inclusive. When transporting passengers with disabilities, drivers should provide reasonable assistance — such as helping with boarding, securing wheelchairs, and ensuring comfort — and show patience. Discrimination against passengers with disabilities is contrary to professional standards.

PDVL Practice Test

PDVL Practice Test

PDVL Passenger Safety & Professional Conduct