PDVL Passenger Safety & Professional Conduct

Question 1

What is a PDVL driver's obligation regarding the use of seatbelts by passengers?

Accepted Answer

The driver must inform passengers to wear their seatbelts, and passengers in the rear must also buckle up — the driver may be liable if they fail to remind passengers

Answer

Only the driver needs to wear a seatbelt

Answer

The driver is not responsible for passengers' seatbelt use

Answer

Only front-seat passengers need seatbelts

Question 2

What should a PHC driver do if a passenger appears to be intoxicated and behaves aggressively?

Accepted Answer

Stay calm, pull over safely if necessary, politely but firmly request the passenger to behave appropriately, and call for assistance if the situation escalates

Answer

Continue the trip and ignore the passenger's behaviour

Answer

Shout back at the passenger to assert authority

Answer

Accelerate to reach the destination faster and end the trip

Question 3

A passenger complains that the driver took a longer route than necessary. What is the correct response?

Accepted Answer

Apologise if appropriate, explain the route taken and any reasons (such as traffic), and offer to adjust the fare if required by the platform

Answer

Argue that the route was correct and refuse to engage further

Answer

Claim the GPS was responsible and take no further action

Answer

Offer a discount for future trips but deny any wrongdoing

Question 4

Under Singapore's rules, how many passengers may a standard 4-door private hire sedan carry?

Accepted Answer

A maximum of 4 passengers (excluding the driver)

Answer

5 passengers including the driver

Answer

3 passengers to allow comfortable spacing

Answer

6 passengers if child seats are installed

Question 5

What is a PHC driver's responsibility when transporting a passenger with a disability?

Accepted Answer

Provide reasonable assistance, be patient, and where possible, accommodate the passenger's specific needs including assisting with boarding and alighting

Answer

Decline the booking if it involves additional assistance

Answer

Charge a higher fare for additional assistance provided

Answer

Direct the passenger to a wheelchair-accessible taxi instead

Question 6

What should a driver do if a passenger leaves personal belongings in the vehicle?

Accepted Answer

Contact the passenger through the platform to arrange return of the items, and hand items to the platform operator or police if the passenger cannot be reached

Answer

Keep the items until the passenger contacts them

Answer

Dispose of unclaimed items after 24 hours

Answer

Use the contact details to reach the passenger directly outside the platform