MLS MLS - Master of Library and Information Science Reference and User Services Questions and Answers 2

Question 1

Which reference interview technique involves restating the patron's question in different words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing restates the patron's query using different words to verify the librarian correctly understood the information need.

Question 2

What is the primary purpose of a pathfinder (LibGuide) in reference services?

Accepted Answer

To provide a subject-specific guide to key resources on a topic

Answer

Pathfinders, now commonly called LibGuides, compile and organize key resources on a specific subject to help patrons begin their research.

Question 3

In the RUSA Guidelines for Behavioral Performance, which behavior is emphasized during the 'Listening/Inquiring' phase?

Accepted Answer

Using open-ended questions to draw out the patron's actual need

Answer

RUSA guidelines stress using open-ended questioning during the listening phase to fully understand the patron's underlying information need.

Question 4

What does the term 'imposed query' refer to in reference services?

Accepted Answer

A question assigned by a teacher or employer rather than arising from personal curiosity

Answer

An imposed query originates from an external requirement such as a school assignment rather than the patron's own personal interest.

Question 5

Which evaluation criterion assesses whether a reference source covers topics with sufficient detail and depth?

Accepted Answer

Scope

Answer

Scope evaluates the breadth and depth of subject coverage within a reference source to determine if it adequately addresses the topic.

MLS - Master of Library and Information Science Practice Test