Certified Agile Service Manager FREE Certified Agile Service Manager Agile SM Roles Questions and Answers 2

Question 1

In an Agile Service Management environment, which role is primarily responsible for removing impediments that block the service team's progress?

Accepted Answer

Scrum Master or Agile SM Facilitator

Answer

The Scrum Master or Agile SM Facilitator is responsible for identifying and removing impediments so the service team can deliver value without disruption.

Question 2

What is the primary responsibility of the Service Owner in an Agile SM framework?

Accepted Answer

Prioritizing the service backlog and defining service value

Answer

The Service Owner prioritizes the service backlog and ensures the team focuses on delivering the highest value service improvements.

Question 3

How does the Agile SM Coach role differ from a traditional ITSM process manager?

Accepted Answer

The coach focuses on mentoring teams in agile practices rather than enforcing rigid processes

Answer

An Agile SM Coach mentors and guides teams in adopting agile practices, shifting from process enforcement to continuous improvement facilitation.

Question 4

Which responsibility typically falls to the Development Team within an Agile Service Management context?

Accepted Answer

Self-organizing to deliver service increments and improvements

Answer

The Development Team in Agile SM self-organizes to deliver service increments, taking collective ownership of how work gets done.

Question 5

When a conflict arises between the Service Owner and the development team regarding sprint priorities, who should facilitate resolution?

Accepted Answer

The Agile SM Facilitator

Answer

The Agile SM Facilitator mediates conflicts between the Service Owner and the team to ensure alignment on sprint goals.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager FREE Certified Agile Service Manager Agile SM Roles Questions and Answers 2