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Certified Agile Service Manager Service Management Metrics and KPIs 1

Which type of metric focuses on the outcomes delivered to customers rather than the volume of work completed?

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Sources & references

Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy

  1. peoplecert.org — Exam information · verified Oct 2026
  2. badges.peoplecert.org — Eligibility, passing score, time limit · verified Oct 2026