Certified Agile Service Manager FREE Certified Agile Service Manager Questions and Answers 2

Question 1

Which Agile framework emphasizes the use of cross-functional teams to deliver service improvements in short iterations?

Accepted Answer

Scrum

Answer

Waterfall

Answer

PRINCE2

Answer

Six Sigma

Question 2

In Agile Service Management, what is the primary purpose of a retrospective?

Accepted Answer

To review what went well and what can be improved after each iteration

Answer

To assign blame for service failures

Answer

To create the project charter

Answer

To finalize the service level agreement

Question 3

What does the concept of 'swarming' refer to in Agile Service Management?

Accepted Answer

Multiple team members collaborating simultaneously to resolve an incident

Answer

Escalating issues through a rigid tiered support structure

Answer

Automating all incident responses

Answer

Routing tickets to the cheapest available resource

Question 4

Which metric is most aligned with Agile Service Management principles for measuring team performance?

Accepted Answer

Mean time to restore service

Answer

Number of tickets closed per agent

Answer

Total number of change requests denied

Answer

Hours spent in status meetings

Question 5

How does Agile Service Management typically handle service requests compared to traditional ITSM?

Accepted Answer

By using automated self-service portals and streamlined fulfillment workflows

Answer

By requiring multi-level approvals for every request

Answer

By eliminating all service catalogs

Answer

By routing all requests through a single change advisory board

Question 6

What is the role of a service owner in an Agile Service Management environment?

Accepted Answer

To act as the single accountable person for the end-to-end delivery and improvement of a service

Answer

To write all the code for service automation

Answer

To approve every individual change request

Answer

To manage the financial budget for the entire IT department