FREE Certified Agile Service Manager MCQ Questions and Answers

Question 1

Agile Process Improvement's objective is to make certain that service management procedures are not:

Accepted Answer

Bureaucratic, Unclear, Constrained, Time Consuming, Irrelevant, Circumvented, Nice On Paper, But…

Answer

Complex, Confusing, Illogical, Circumvented, Bureaucratic And Time Consuming

Answer

Timely, Bureaucratic, Dated, Constraining, Irrelevant And Bypassed

Answer

Immature, Time Consuming, Bypassed, Illogical, Confusing And Poorly Written

Question 2

How does an agile process work?

Accepted Answer

A procedure that provides the organization with "just enough" structure and control to allow it to accomplish its goals as quickly, effectively, and efficiently as feasible.

Answer

A procedure that is insufficient but sufficient to retain some level of control.

Answer

A method that reduces bureaucracy to shorten time to market.

Answer

A method that can be used to a wide range of goods and market segments

Question 3

What are the five traits of a team that provides agile service management?

Accepted Answer

Regardless of individual talents or experience, self-organizing, cross-functional, without titles, without sub-teams, and responsible for the work generated overall.

Answer

Rigid, inventive, algorithmic, intense, and cross-functional

Answer

Hierarchical, methodical, driven, flexible and adaptable

Answer

Motivated, talented, driven, artistic and adaptable

Question 4

Which four service management artifacts are there?

Accepted Answer

Process Backlog, Process Increment, Sprint Backlog, Burndown Chart

Answer

Road Map, Process Backlog Map, Backup Plan, Sprint Review Of Progress Map

Answer

Process Backlog, Review Of Progress Map, Burndown Chart, Remediation Plan

Answer

Remediation Plan, Implementation Plan, Process Increment, Process Review Map

Question 5

Agile Service Management is supported by processes and best practices that are defined by ITIL®.

Accepted Answer

True

Answer

False

Question 6

Which three roles are there in a scrum team?

Accepted Answer

Scrum Master, Product Owner, and Developers.

Answer

Developers, Service Delivery Manager, and Service Owner

Answer

Service Owner. Product Owner, and Service Level Manager

Answer

Project Manager, Process Owner, and Service Owner

Question 7

A Kanban board "limits work in progress (WIP), makes work visible, and tracks velocity (amount of work completed in an iteration)."

Accepted Answer

True

Answer

False