Certified Agile Service Manager Certified Agile Service Manager Agile and Scrum Fundamentals Questions and Answers 2

Question 1

What is the recommended size for a Scrum Team, including the Scrum Master and Product Owner?

Accepted Answer

10 or fewer members

Answer

The Scrum Guide recommends Scrum Teams of 10 or fewer members to maintain effective communication and collaboration.

Question 2

In the context of Agile Service Management, what does the concept of 'swarming' refer to?

Accepted Answer

Multiple team members collaborating simultaneously on a high-priority issue

Answer

Swarming involves multiple team members working together on an issue at the same time to resolve it faster, replacing traditional tiered escalation.

Question 3

Which Scrum artifact provides transparency into the work remaining to achieve the Sprint Goal?

Accepted Answer

Sprint Backlog

Answer

The Sprint Backlog contains the Sprint Goal, selected Product Backlog items, and the plan for delivering them, making remaining work visible.

Question 4

What is the primary purpose of the Sprint Retrospective in an Agile service environment?

Accepted Answer

To inspect and adapt the team's processes and interactions

Answer

The Sprint Retrospective focuses on inspecting how the Sprint went regarding people, interactions, processes, and tools, then identifying improvements.

Question 5

How does the Agile principle of 'responding to change over following a plan' apply to IT service management?

Accepted Answer

Service teams should adapt quickly to shifting customer needs and incidents rather than rigidly following predefined processes

Answer

Agile service management values adaptability, meaning teams adjust their approach based on real-time feedback and changing customer requirements while still maintaining appropriate governance.

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Practice Test

Certified Agile Service Manager Certified Agile Service Manager Agile and Scrum Fundamentals Questions and Answers 2