ACC ACC Airport Security and Compliance Questions and Answers 2

Question 1

What is the purpose of the 'Secure Flight' program operated by the TSA?

Accepted Answer

To vet passenger names against federal watchlists before issuing a boarding pass

Answer

Secure Flight requires airlines to collect and submit passenger name, date of birth, and gender to TSA, which matches the data against the Terrorist Screening Database.

Question 2

When a passenger presents a REAL ID-compliant state ID for domestic travel, the agent should:

Accepted Answer

Accept it as valid identification for boarding

Answer

A REAL ID-compliant driver's license or state ID meets the federal identification requirement for domestic air travel under the REAL ID Act.

Question 3

Which dangerous goods category is ALWAYS prohibited in both carry-on and checked baggage on commercial flights?

Accepted Answer

Explosives and flammable compressed gases

Answer

Explosives and flammable compressed gases such as butane are forbidden in all baggage due to the extreme risk they pose to aircraft safety.

Question 4

Under FAA regulations, how many spare lithium-ion batteries may a passenger carry in their carry-on bag?

Accepted Answer

Up to two spare batteries over 100Wh (up to 160Wh) with airline approval

Answer

FAA rules allow passengers to carry up to two larger spare lithium-ion batteries (100–160Wh) in carry-on bags with airline approval; smaller ones under 100Wh have no quantity limit.

Question 5

What must an airline customer service agent do if a passenger's name on their ID does not exactly match the name on their ticket?

Accepted Answer

Verify it is the same person using secondary ID and judgment, following airline minor name discrepancy policy

Answer

Most airlines have minor name discrepancy policies that allow agents to verify identity using additional documents without denying boarding for small differences like a middle name.

ACC - Airline Customer Service Practice Test

ACC - Airline Customer Service Practice Test

ACC ACC Airport Security and Compliance Questions and Answers 2