Ontario Security Guard Test Effective Communication 6

Question 1

How should a security guard communicate with a person who has a hearing impairment?

Accepted Answer

Face the person directly, speak clearly, use written communication or gestures, and be patient

Answer

Facing the person allows them to read lips if able. Speaking clearly (not shouting), using written notes or gestures, and being patient ensures effective communication with hearing-impaired individuals.

Question 2

What is the primary purpose of a security guard's notebook?

Accepted Answer

To record detailed, chronological notes of events, observations, and actions that may be referenced later or used in legal proceedings

Answer

A security guard's notebook serves as a contemporaneous record of observations and events. These notes can be referenced when writing formal reports and may be admitted as evidence in court.

Question 3

What does 'de-briefing' mean in security communication?

Accepted Answer

A structured review of an incident or shift to share information, identify lessons learned, and improve future performance

Answer

De-briefing is a structured communication process where team members review what happened during an incident or shift, share observations, and identify areas for improvement.

Question 4

When communicating with emergency services (911), what information should a security guard provide first?

Accepted Answer

The nature of the emergency, exact location, number of people involved, and any immediate dangers

Answer

Emergency dispatchers need the nature and severity of the emergency, the exact location (including floor and room if applicable), number of casualties or people involved, and any ongoing threats.

Question 5

What is 'selective attention' and how can it affect a security guard's communication?

Accepted Answer

The tendency to focus on certain information while ignoring other relevant details, which can lead to incomplete observations and reports

Answer

Selective attention is a cognitive bias where a person focuses on certain details while overlooking others. For security guards, this can result in incomplete observations and missing critical information.

Ontario Security Guard Practice Test

Ontario Security Guard Practice Test

Ontario Security Guard Test Effective Communication 6