Ontario Security Guard Test Effective Communication 4

Question 1

What should a security guard include when describing a suspect in a radio communication?

Accepted Answer

Physical description including height, build, clothing, direction of travel, and distinguishing features

Answer

A complete suspect description should include gender, approximate age, height, build, hair colour, clothing (top to bottom), direction of travel, and any distinguishing features like tattoos or scars.

Question 2

When testifying in court as a security guard, which communication principle is most important?

Accepted Answer

Speaking clearly, honestly, and only to facts you personally observed

Answer

When testifying, security guards should speak clearly, stick to facts they personally observed, be honest, and avoid speculation or opinions. Credibility depends on accuracy and honesty.

Question 3

What is the 'broken record' technique in security communication?

Accepted Answer

Calmly and firmly repeating the same clear message or instruction until compliance is achieved

Answer

The broken record technique involves calmly repeating the same clear, simple instruction without being drawn into arguments or side discussions. It maintains focus on the desired outcome.

Question 4

What communication technique should a security guard use when dealing with an angry person?

Accepted Answer

Use a calm, low tone of voice, acknowledge their frustration, and provide clear options

Answer

Using a calm, low tone helps reduce tension. Acknowledging the person's frustration validates their feelings, and providing clear options gives them a sense of control, aiding de-escalation.

Question 5

Why is it important for security guards to avoid using slang or jargon when communicating with the public?

Accepted Answer

Slang and jargon may not be understood by everyone and can cause confusion or misinterpretation

Answer

Using clear, plain language ensures that your message is understood by people of all backgrounds. Slang and jargon can create barriers to communication and lead to misunderstandings.

Ontario Security Guard Practice Test

Ontario Security Guard Practice Test

Ontario Security Guard Test Effective Communication 4