OM Project Management Fundamentals 3

Question 1

Which conflict resolution technique is considered most effective in project management because it results in a win-win outcome?

Accepted Answer

Collaborating (Problem Solving)

Answer

Collaborating (problem solving) addresses the root cause and finds a solution acceptable to all parties, producing lasting resolution.

Question 2

A Work Breakdown Structure (WBS) decomposes project deliverables into work packages. What rule defines when decomposition is sufficient?

Accepted Answer

Work packages can be reliably estimated and assigned

Answer

Decomposition is complete when work packages can be reliably estimated, scheduled, monitored, and assigned to a responsible party.

Question 3

A project manager is leading a cross-functional team where members still report to their functional managers. Which organizational structure does this describe?

Accepted Answer

Matrix

Answer

In a matrix organization, team members report to both the project manager and their functional manager simultaneously.

Question 4

During quality planning, a project manager creates a diagram showing potential causes of a quality defect. Which tool is this?

Accepted Answer

Ishikawa (Fishbone) Diagram

Answer

The Ishikawa (cause-and-effect or fishbone) diagram maps potential causes organized into categories to identify root causes of defects.

Question 5

Which communication model component represents interference that distorts the message between sender and receiver?

Accepted Answer

Noise

Answer

Noise is any interference—physical, psychological, or semantic—that distorts or disrupts the communication between sender and receiver.

(OM) Organizational Management Specialty Certification Practice Test

(OM) Organizational Management Specialty Certification Practice Test

OM Project Management Fundamentals 3