OM OM Change Management & Organizational Transformation 1 — Questions and Answers
Question 1: Which change management model uses the three stages of 'Unfreeze, Change, and Refreeze' to guide organizational transformation?
- Kotter's 8-Step Model
- Lewin's Change Management Model (Correct answer)
- ADKAR Model
- McKinsey 7-S Framework
Correct answer: Lewin's Change Management Model
Lewin's Change Management Model describes change as a three-stage process: unfreezing current behaviors, making the change, and refreezing new behaviors.
Question 2: In Kotter's 8-Step Change Model, what is the FIRST step an organizational manager should take when initiating change?
- Build a guiding coalition
- Create a vision for change
- Generate short-term wins
- Create a sense of urgency (Correct answer)
Correct answer: Create a sense of urgency
Kotter's first step is creating a sense of urgency by helping stakeholders understand why change is necessary and time-sensitive.
Question 3: What does the 'A' in the ADKAR change management model stand for?
- Alignment
- Awareness (Correct answer)
- Action
- Adoption
Correct answer: Awareness
In the ADKAR model, 'A' stands for Awareness — employees must first be aware of the need for change before they can support it.
Question 4: An organization is experiencing strong resistance to a new ERP system rollout. Which change management strategy is MOST effective for overcoming this resistance?
- Mandate use of the system and enforce compliance through policy
- Involve resistant employees early in the implementation planning process (Correct answer)
- Delay the rollout until all objections are resolved
- Replace employees who resist with those willing to adopt the system
Correct answer: Involve resistant employees early in the implementation planning process
Involving resistant employees early in planning creates ownership and reduces fear, making them more likely to support and champion the change.
Question 5: Which type of organizational change is characterized by gradual, incremental adjustments rather than radical restructuring?
- Transformational change
- Revolutionary change
- Evolutionary change (Correct answer)
- Disruptive change
Correct answer: Evolutionary change
Evolutionary change refers to slow, incremental improvements made over time without fundamentally disrupting the organization's structure or culture.
Question 6: A change manager is assessing stakeholder readiness before a major restructuring. Which tool is MOST useful for mapping stakeholder influence and interest?
- SWOT Analysis
- Stakeholder Influence-Interest Grid (Correct answer)
- Balanced Scorecard
- PESTLE Analysis
Correct answer: Stakeholder Influence-Interest Grid
A Stakeholder Influence-Interest Grid (power/interest matrix) helps managers identify who to engage closely, monitor, keep satisfied, or simply inform.
OM OM Change Management & Organizational Transformation 1
Which change management model uses the three stages of 'Unfreeze, Change, and Refreeze' to guide organizational transformation?