OM OM Change Management & Organizational Transformation

Question 1

Which change management model uses the three stages of 'Unfreeze, Change, and Refreeze' to guide organizational transformation?

Accepted Answer

Lewin's Change Management Model

Answer

Kotter's 8-Step Model

Answer

ADKAR Model

Answer

McKinsey 7-S Framework

Question 2

In Kotter's 8-Step Change Model, what is the FIRST step an organizational manager should take when initiating change?

Accepted Answer

Create a sense of urgency

Answer

Build a guiding coalition

Answer

Create a vision for change

Answer

Generate short-term wins

Question 3

What does the 'A' in the ADKAR change management model stand for?

Accepted Answer

Awareness

Answer

Alignment

Answer

Action

Answer

Adoption

Question 4

An organization is experiencing strong resistance to a new ERP system rollout. Which change management strategy is MOST effective for overcoming this resistance?

Accepted Answer

Involve resistant employees early in the implementation planning process

Answer

Mandate use of the system and enforce compliance through policy

Answer

Delay the rollout until all objections are resolved

Answer

Replace employees who resist with those willing to adopt the system

Question 5

Which type of organizational change is characterized by gradual, incremental adjustments rather than radical restructuring?

Accepted Answer

Evolutionary change

Answer

Transformational change

Answer

Revolutionary change

Answer

Disruptive change

Question 6

A change manager is assessing stakeholder readiness before a major restructuring. Which tool is MOST useful for mapping stakeholder influence and interest?

Accepted Answer

Stakeholder Influence-Interest Grid

Answer

SWOT Analysis

Answer

Balanced Scorecard

Answer

PESTLE Analysis