MS-900 Microsoft 365 Fundamentals M365 Pricing and Support 3 — Questions and Answers
Question 1: Which of the following is included in Microsoft 365 Business Premium but NOT in Microsoft 365 Business Standard?
- Microsoft Teams
- Exchange Online
- Azure AD Premium P1 (Correct answer)
- SharePoint Online
Correct answer: Azure AD Premium P1
Microsoft 365 Business Premium includes Azure AD Premium P1 for advanced identity and access management, which is not in Business Standard.
Question 2: What is the primary difference between Microsoft 365 Apps for Business and Microsoft 365 Business Basic?
- Apps for Business includes Exchange Online; Basic does not
- Apps for Business includes desktop Office apps; Basic is web-only (Correct answer)
- Basic includes Teams; Apps for Business does not
- Basic includes advanced compliance tools; Apps for Business does not
Correct answer: Apps for Business includes desktop Office apps; Basic is web-only
Microsoft 365 Apps for Business includes installable desktop Office applications, while Business Basic only provides web-based Office apps.
Question 3: How does Microsoft define 'severity level A' in its support system?
- A minor issue with minimal business impact
- A moderate issue affecting some users
- A critical issue causing complete business impact with no workaround (Correct answer)
- An issue that can wait for the next business day
Correct answer: A critical issue causing complete business impact with no workaround
Severity A (Critical) indicates a complete loss of a mission-critical service with no workaround available, requiring immediate attention.
Question 4: Which Microsoft 365 licensing model allows partners to manage subscriptions and billing on behalf of their customers?
- Enterprise Agreement
- Cloud Solution Provider (CSP) (Correct answer)
- Open Value
- Microsoft Products and Services Agreement
Correct answer: Cloud Solution Provider (CSP)
The Cloud Solution Provider (CSP) program allows Microsoft partners to manage, provision, and bill Microsoft 365 subscriptions on behalf of customers.
Question 5: A company running Microsoft 365 E3 wants to add advanced threat protection. What is the most cost-effective add-on?
- Upgrade to Microsoft 365 E5
- Purchase Microsoft Defender for Office 365 Plan 2
- Purchase Microsoft 365 E5 Security add-on (Correct answer)
- Purchase Microsoft Intune separately
Correct answer: Purchase Microsoft 365 E5 Security add-on
The Microsoft 365 E5 Security add-on provides advanced security features at a lower cost than upgrading to the full E5 plan.
Question 6: What is the purpose of the Microsoft Service Trust Portal?
- To manage Microsoft 365 user licenses
- To access compliance reports, audit logs, and trust documents for Microsoft services (Correct answer)
- To submit support tickets to Microsoft
- To configure Microsoft 365 security policies
Correct answer: To access compliance reports, audit logs, and trust documents for Microsoft services
The Microsoft Service Trust Portal provides access to audit reports, compliance documentation, and trust-related resources for Microsoft cloud services.
Question 7: Which feature allows Microsoft 365 administrators to see planned maintenance and service health in real time?
- Microsoft 365 Compliance Center
- Microsoft 365 Admin Center — Service Health (Correct answer)
- Azure Security Center
- Microsoft Endpoint Manager
Correct answer: Microsoft 365 Admin Center — Service Health
The Service Health section in the Microsoft 365 Admin Center provides real-time status of all services and advance notice of planned maintenance.
MS-900 Microsoft 365 Fundamentals M365 Pricing and Support 3
Which of the following is included in Microsoft 365 Business Premium but NOT in Microsoft 365 Business Standard?