MEM Quality Management 1

Question 1

What are the eight principles of quality management in ISO 9001?

Accepted Answer

Customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, relationship management, and systems approach

Answer

ISO 9001's eight quality management principles provide the foundation for an effective QMS, centering on customers, leadership, people, processes, and continual improvement.

Question 2

What is 'Total Quality Management' (TQM)?

Accepted Answer

An organization-wide approach to continuously improving quality in all processes and products

Answer

TQM is a comprehensive management philosophy that seeks to improve quality across all organizational functions through continual improvement, employee involvement, and customer focus.

Question 3

In Six Sigma, what does DMAIC stand for?

Accepted Answer

Define, Measure, Analyze, Improve, Control

Answer

DMAIC (Define, Measure, Analyze, Improve, Control) is the core Six Sigma methodology for improving existing processes by identifying and eliminating root causes of defects.

Question 4

What does 'sigma level' measure in Six Sigma quality management?

Accepted Answer

The number of defects per million opportunities (DPMO) in a process

Answer

Sigma level quantifies process capability by measuring defects per million opportunities; 6 sigma corresponds to approximately 3.4 DPMO, indicating near-perfect quality.

Question 5

What is the 'cost of quality' (COQ) framework in engineering management?

Accepted Answer

A framework categorizing all costs associated with preventing, appraising, and failing to meet quality standards

Answer

COQ categorizes quality costs into prevention costs (avoiding defects), appraisal costs (detecting defects), and failure costs (internal/external), helping justify quality investments.

MEM - Master of Engineering Management Practice Test

MEM - Master of Engineering Management Practice Test

MEM Quality Management 1