MEM Quality Management

Question 1

What are the eight principles of quality management in ISO 9001?

Accepted Answer

Customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, relationship management, and systems approach

Answer

Cost, speed, efficiency, compliance, reliability, safety, innovation, sustainability

Answer

Plan, Do, Check, Act, Measure, Improve, Control, Sustain

Answer

Quality policy, objectives, planning, support, operation, evaluation, improvement, and review

Question 2

What is 'Total Quality Management' (TQM)?

Accepted Answer

An organization-wide approach to continuously improving quality in all processes and products

Answer

A government certification program for quality engineers

Answer

A statistical tool for measuring defect rates in manufacturing

Answer

A project management methodology focused solely on deliverable quality

Question 3

In Six Sigma, what does DMAIC stand for?

Accepted Answer

Define, Measure, Analyze, Improve, Control

Answer

Design, Measure, Analyze, Improve, Control

Answer

Define, Monitor, Assess, Implement, Check

Answer

Develop, Measure, Apply, Integrate, Control

Question 4

What does 'sigma level' measure in Six Sigma quality management?

Accepted Answer

The number of defects per million opportunities (DPMO) in a process

Answer

The speed of process execution

Answer

The skill level of Six Sigma practitioners

Answer

The cost of quality failures in a production run

Question 5

What is the 'cost of quality' (COQ) framework in engineering management?

Accepted Answer

A framework categorizing all costs associated with preventing, appraising, and failing to meet quality standards

Answer

The budget allocated to the quality assurance department

Answer

The certification fees for ISO 9001 compliance

Answer

The cost of purchasing quality testing equipment

Question 6

In statistical process control (SPC), what do control charts monitor?

Accepted Answer

Process variation over time to distinguish normal variation from special-cause variation

Answer

Financial performance against budget targets

Answer

Employee quality of work ratings

Answer

Customer satisfaction scores over quarters