MB-210 MB-210 Lead & Opportunity Management 2

Question 1

How can a sales manager reassign leads in bulk in Dynamics 365 Sales?

Accepted Answer

Select multiple leads in a view and use 'Assign' from the command bar

Answer

Selecting multiple records in a list view and using the Assign command from the command bar allows bulk reassignment to a user or team.

Question 2

Which opportunity stage is typically associated with 'Develop' in a standard Dynamics 365 Sales pipeline?

Accepted Answer

The stage where the salesperson builds rapport and identifies specific customer needs

Answer

The 'Develop' stage in the standard BPF represents the phase where the seller deepens customer relationships and uncovers detailed requirements.

Question 3

What is the purpose of the 'Close Probability' field on an opportunity in Dynamics 365 Sales?

Accepted Answer

It estimates the likelihood (as a percentage) of winning the deal and is used in weighted forecasting

Answer

Close Probability is a percentage field used to weight the estimated revenue for reporting and forecasting purposes.

Question 4

Which feature in Dynamics 365 Sales allows sellers to see a list of suggested next actions on a lead or opportunity?

Accepted Answer

Sales Accelerator work list

Answer

The Sales Accelerator work list surfaces prioritized records with suggested next steps based on sequences and AI signals.

Question 5

When disqualifying a lead in Dynamics 365 Sales, which status reason options are available by default?

Accepted Answer

Lost, Cannot Contact, No Longer Interested, Canceled

Answer

The default disqualification reasons in Dynamics 365 Sales are Lost, Cannot Contact, No Longer Interested, and Canceled.

MB-210 - Microsoft Dynamics 365 Sales Functional Consultant Practice Test