LPC Change Management 3

Question 1

When using a coaching approach to support change, the GROW model can be applied by starting with which question to anchor the conversation?

Accepted Answer

What do you want to achieve through this change?

Answer

The GROW model begins with Goal — establishing what the coachee wants to achieve — which in a change context means clarifying their personal goal within the change initiative.

Question 2

Which leadership behavior is most effective in sustaining change after initial implementation?

Accepted Answer

Holding employees accountable and reinforcing new behaviors consistently

Answer

Consistently holding employees accountable to new behaviors and reinforcing them through recognition, feedback, and consequences ensures the change becomes embedded in the culture.

Question 3

A leadership coach is helping a CEO navigate resistance from senior leaders. Which strategy is most effective for managing resistance from high-power stakeholders?

Accepted Answer

Negotiating and involving them early in shaping the change

Answer

Engaging high-power stakeholders early and involving them in shaping the change converts potential blockers into co-owners, dramatically reducing resistance.

Question 4

In change management, 'anchoring new approaches in culture' is considered critical because:

Accepted Answer

It ensures changes are embedded in norms, values, and ways of working so they persist long-term

Answer

Until new behaviors become part of the organizational culture and norms, changes are vulnerable to reverting when leadership attention shifts or turnover occurs.

Question 5

A performance coach is helping a team leader whose employees feel the change was 'done to them' rather than 'done with them.' This experience most reflects a failure in which change management principle?

Accepted Answer

Participatory change management

Answer

Participatory change management involves engaging employees in the process so they feel ownership; when people feel change is imposed on them without input, resistance and disengagement typically follow.

LPC - Leadership and Performance Coaching Certification Practice Test

LPC - Leadership and Performance Coaching Certification Practice Test

LPC Change Management 3