Lean Six Sigma Yellow Belt Certification The Define Phase 2

Question 1

Which element of a Project Charter defines the measurable outcome the team aims to achieve?

Accepted Answer

Goal statement

Answer

The goal statement specifies the quantifiable target the project must reach, such as reducing defects by 50%.

Question 2

In the Define phase, a SIPOC diagram lists 'Outputs' to identify what?

Accepted Answer

What the process produces or delivers

Answer

Outputs in SIPOC represent the products, services, or information the process generates and delivers to customers.

Question 3

A stakeholder who can block project resources but shows low interest should be managed how?

Accepted Answer

Keep satisfied

Answer

High power/low interest stakeholders should be kept satisfied to prevent them from becoming obstacles without over-engaging them.

Question 4

Which Define phase tool helps map out all the steps a customer goes through when interacting with a product or service?

Accepted Answer

Customer journey map

Answer

A customer journey map visualizes the end-to-end experience of a customer, revealing pain points and improvement opportunities.

Question 5

What does the 'P' in SIPOC stand for?

Accepted Answer

Process

Answer

SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers — the P represents the core Process steps.

Lean Six Sigma Yellow Belt Certification Practice Test