Lean Six Sigma Yellow Belt Certification The Define Phase 2 — Questions and Answers
Question 1: Which element of a Project Charter defines the measurable outcome the team aims to achieve?
- Goal statement (Correct answer)
- Business case
- Scope statement
- Team roster
Correct answer: Goal statement
The goal statement specifies the quantifiable target the project must reach, such as reducing defects by 50%.
Question 2: In the Define phase, a SIPOC diagram lists 'Outputs' to identify what?
- What the process produces or delivers (Correct answer)
- Who approves the project
- Which machines are used
- Where the process takes place
Correct answer: What the process produces or delivers
Outputs in SIPOC represent the products, services, or information the process generates and delivers to customers.
Question 3: A stakeholder who can block project resources but shows low interest should be managed how?
- Keep satisfied (Correct answer)
- Manage closely
- Monitor only
- Keep informed
Correct answer: Keep satisfied
High power/low interest stakeholders should be kept satisfied to prevent them from becoming obstacles without over-engaging them.
Question 4: Which Define phase tool helps map out all the steps a customer goes through when interacting with a product or service?
- Customer journey map (Correct answer)
- Gantt chart
- Control chart
- Fishbone diagram
Correct answer: Customer journey map
A customer journey map visualizes the end-to-end experience of a customer, revealing pain points and improvement opportunities.
Question 5: What does the 'P' in SIPOC stand for?
- Process (Correct answer)
- Provider
- Product
- Priority
Correct answer: Process
SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers — the P represents the core Process steps.
Question 6: Which of the following best describes 'Critical to Quality' (CTQ) characteristics?
- Product or service features that directly affect customer satisfaction (Correct answer)
- Internal metrics tracked by management only
- Specifications set by regulatory bodies regardless of customer input
- Any measurement taken during the Control phase
Correct answer: Product or service features that directly affect customer satisfaction
CTQs are specific, measurable attributes of a product or service that must meet customer requirements to be considered satisfactory.
Question 7: A Black Belt notifies a Yellow Belt that the project scope has expanded significantly mid-Define phase. The correct action is to:
- Update the Project Charter and obtain stakeholder re-approval (Correct answer)
- Continue with the original charter and address changes later
- Immediately move to the Measure phase to gather new data
- Close the project and reopen it under a new charter
Correct answer: Update the Project Charter and obtain stakeholder re-approval
Significant scope changes require revising the Project Charter and re-approving it with relevant stakeholders to maintain alignment.
Lean Six Sigma Yellow Belt Certification The Define Phase 2
Which element of a Project Charter defines the measurable outcome the team aims to achieve?