The Define Phase Flashcards
7 cards from real Lean Six Sigma Yellow Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 The Define Phase flashcards as text
Which element of a Project Charter defines the measurable outcome the team aims to achieve?
Answer: Goal statement
The goal statement specifies the quantifiable target the project must reach, such as reducing defects by 50%.
In the Define phase, a SIPOC diagram lists 'Outputs' to identify what?
Answer: What the process produces or delivers
Outputs in SIPOC represent the products, services, or information the process generates and delivers to customers.
A stakeholder who can block project resources but shows low interest should be managed how?
Answer: Keep satisfied
High power/low interest stakeholders should be kept satisfied to prevent them from becoming obstacles without over-engaging them.
Which Define phase tool helps map out all the steps a customer goes through when interacting with a product or service?
Answer: Customer journey map
A customer journey map visualizes the end-to-end experience of a customer, revealing pain points and improvement opportunities.
What does the 'P' in SIPOC stand for?
Answer: Process
SIPOC stands for Suppliers, Inputs, Process, Outputs, and Customers — the P represents the core Process steps.
Which of the following best describes 'Critical to Quality' (CTQ) characteristics?
Answer: Product or service features that directly affect customer satisfaction
CTQs are specific, measurable attributes of a product or service that must meet customer requirements to be considered satisfactory.
A Black Belt notifies a Yellow Belt that the project scope has expanded significantly mid-Define phase. The correct action is to:
Answer: Update the Project Charter and obtain stakeholder re-approval
Significant scope changes require revising the Project Charter and re-approving it with relevant stakeholders to maintain alignment.