Lean Six Sigma Green Belt Certification Define Phase Concepts 2

Question 1

A project champion asks why the SIPOC diagram is created during the Define phase rather than later. What is the best answer?

Accepted Answer

It provides high-level process scope before detailed mapping begins

Answer

SIPOC gives a macro-level view of the process boundaries, helping the team agree on scope before diving into detailed analysis.

Question 2

Which element of the project charter establishes the financial or strategic reason for undertaking a Lean Six Sigma project?

Accepted Answer

Business case

Answer

The business case articulates why the organization should invest resources in this project, linking it to strategic or financial goals.

Question 3

A team is struggling to write a problem statement. Which characteristic is MOST important for a well-written problem statement?

Accepted Answer

It describes the gap between current and desired performance

Answer

A good problem statement quantifies the current state versus the expected state without jumping to causes or solutions.

Question 4

Which tool is used during the Define phase to visually map the customer's experience and identify pain points along their journey?

Accepted Answer

Customer journey map

Answer

A customer journey map traces each touchpoint a customer has with a process, highlighting where frustration or failure occurs.

Question 5

In Lean Six Sigma, what does 'CTQ' stand for and what does it capture?

Accepted Answer

Critical to Quality — specific, measurable customer requirements

Answer

CTQ (Critical to Quality) characteristics translate broad customer needs into specific, measurable performance requirements.

Lean Six Sigma Green Belt Certification Practice Test