Lean Six Sigma Green Belt Certification Define Phase Concepts 2 — Questions and Answers
Question 1: A project champion asks why the SIPOC diagram is created during the Define phase rather than later. What is the best answer?
- It provides high-level process scope before detailed mapping begins (Correct answer)
- It replaces the need for a detailed process map
- It is required by the project charter template
- It identifies root causes of the problem
Correct answer: It provides high-level process scope before detailed mapping begins
SIPOC gives a macro-level view of the process boundaries, helping the team agree on scope before diving into detailed analysis.
Question 2: Which element of the project charter establishes the financial or strategic reason for undertaking a Lean Six Sigma project?
- Project scope
- Business case (Correct answer)
- Milestone plan
- Team roster
Correct answer: Business case
The business case articulates why the organization should invest resources in this project, linking it to strategic or financial goals.
Question 3: A team is struggling to write a problem statement. Which characteristic is MOST important for a well-written problem statement?
- It names the root cause of the problem
- It proposes a solution
- It describes the gap between current and desired performance (Correct answer)
- It identifies the responsible department
Correct answer: It describes the gap between current and desired performance
A good problem statement quantifies the current state versus the expected state without jumping to causes or solutions.
Question 4: Which tool is used during the Define phase to visually map the customer's experience and identify pain points along their journey?
- Control chart
- Customer journey map (Correct answer)
- Pareto chart
- Affinity diagram
Correct answer: Customer journey map
A customer journey map traces each touchpoint a customer has with a process, highlighting where frustration or failure occurs.
Question 5: In Lean Six Sigma, what does 'CTQ' stand for and what does it capture?
- Cost to Quality — total quality-related spending
- Critical to Quality — specific, measurable customer requirements (Correct answer)
- Customer to Quality — feedback survey results
- Cycle Time Quality — time-based performance targets
Correct answer: Critical to Quality — specific, measurable customer requirements
CTQ (Critical to Quality) characteristics translate broad customer needs into specific, measurable performance requirements.
Question 6: A Green Belt notices the project scope has expanded significantly since the charter was signed. What is the recommended action?
- Continue with the expanded scope to maximize value
- Revise the project charter with sponsor approval to reflect the new scope (Correct answer)
- Complete the original scope and start a new project for additional work
- Reduce resources to match the original budget
Correct answer: Revise the project charter with sponsor approval to reflect the new scope
Scope changes require a formal charter revision approved by the sponsor to keep the project aligned and authorized.
Question 7: Which stakeholder role in Lean Six Sigma is responsible for removing organizational barriers and providing resources for the project team?
- Process owner
- Team member
- Champion/Sponsor (Correct answer)
- Master Black Belt
Correct answer: Champion/Sponsor
The Champion or Sponsor has the organizational authority to allocate resources and clear roadblocks that the team cannot resolve on their own.
Lean Six Sigma Green Belt Certification Define Phase Concepts 2
A project champion asks why the SIPOC diagram is created during the Define phase rather than later.
What is the best answer?