Define Phase Concepts Flashcards
7 cards from real Lean Six Sigma Green Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Define Phase Concepts flashcards as text
A project champion asks why the SIPOC diagram is created during the Define phase rather than later. What is the best answer?
Answer: It provides high-level process scope before detailed mapping begins
SIPOC gives a macro-level view of the process boundaries, helping the team agree on scope before diving into detailed analysis.
Which element of the project charter establishes the financial or strategic reason for undertaking a Lean Six Sigma project?
Answer: Business case
The business case articulates why the organization should invest resources in this project, linking it to strategic or financial goals.
A team is struggling to write a problem statement. Which characteristic is MOST important for a well-written problem statement?
Answer: It describes the gap between current and desired performance
A good problem statement quantifies the current state versus the expected state without jumping to causes or solutions.
Which tool is used during the Define phase to visually map the customer's experience and identify pain points along their journey?
Answer: Customer journey map
A customer journey map traces each touchpoint a customer has with a process, highlighting where frustration or failure occurs.
In Lean Six Sigma, what does 'CTQ' stand for and what does it capture?
Answer: Critical to Quality — specific, measurable customer requirements
CTQ (Critical to Quality) characteristics translate broad customer needs into specific, measurable performance requirements.
A Green Belt notices the project scope has expanded significantly since the charter was signed. What is the recommended action?
Answer: Revise the project charter with sponsor approval to reflect the new scope
Scope changes require a formal charter revision approved by the sponsor to keep the project aligned and authorized.
Which stakeholder role in Lean Six Sigma is responsible for removing organizational barriers and providing resources for the project team?
Answer: Champion/Sponsor
The Champion or Sponsor has the organizational authority to allocate resources and clear roadblocks that the team cannot resolve on their own.