Lean Six Sigma Green Belt Certification Lean Six Sigma Green Belt Define Phase Concepts Questions and Answers 3

Question 1

Which Define phase deliverable specifically quantifies the financial impact of the problem being addressed?

Accepted Answer

Business case

Answer

The business case quantifies the cost of the problem and the expected financial benefit of solving it, justifying the project investment.

Question 2

A Green Belt discovers that different customers have contradictory requirements for the same process output. What should be done first?

Accepted Answer

Segment customers and prioritize requirements using a Kano model or similar tool

Answer

Customer segmentation and prioritization tools like the Kano model help resolve conflicting requirements by identifying which needs are most critical to each group.

Question 3

What distinguishes a problem statement from a goal statement in a project charter?

Accepted Answer

The problem statement describes the current pain point while the goal statement defines the desired future state

Answer

A problem statement describes what is wrong and its impact today, while the goal statement specifies the measurable improvement target the project will achieve.

Question 4

During the Define phase, the project team identifies that the process crosses three different departments. What tool best clarifies handoff points and responsibilities?

Accepted Answer

RACI matrix

Answer

A RACI matrix clarifies who is Responsible, Accountable, Consulted, and Informed at each process step, making cross-functional handoffs explicit.

Question 5

Which metric type is most appropriate for a CTQ requirement derived from the Voice of the Customer?

Accepted Answer

A continuous measurement with defined upper and lower specification limits

Answer

CTQ requirements should be translated into continuous, measurable specifications with clear upper and lower limits to enable precise statistical analysis.

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification Practice Test

Lean Six Sigma Green Belt Certification Lean Six Sigma Green Belt Define Phase Concepts Questions and Answers 3