Lean Six Sigma Green Belt Certification Lean Six Sigma Green Belt Define Phase Concepts Questions and Answers 3

Question 1

Which Define phase deliverable specifically quantifies the financial impact of the problem being addressed?

Accepted Answer

Business case

Answer

Project charter

Answer

SIPOC diagram

Answer

CTQ tree

Question 2

A Green Belt discovers that different customers have contradictory requirements for the same process output. What should be done first?

Accepted Answer

Segment customers and prioritize requirements using a Kano model or similar tool

Answer

Choose the requirements of the largest customer segment

Answer

Escalate to the Champion to make the final decision

Answer

Delay the project until all customers agree

Question 3

What distinguishes a problem statement from a goal statement in a project charter?

Accepted Answer

The problem statement describes the current pain point while the goal statement defines the desired future state

Answer

The problem statement includes the solution while the goal statement defines metrics

Answer

The problem statement is written by the Champion while the goal statement is written by the team

Answer

The problem statement uses qualitative data while the goal statement uses only financial data

Question 4

During the Define phase, the project team identifies that the process crosses three different departments. What tool best clarifies handoff points and responsibilities?

Accepted Answer

RACI matrix

Answer

Cause and effect diagram

Answer

Histogram

Answer

Run chart

Question 5

Which metric type is most appropriate for a CTQ requirement derived from the Voice of the Customer?

Accepted Answer

A continuous measurement with defined upper and lower specification limits

Answer

A subjective rating on a satisfaction scale

Answer

A binary pass/fail judgment by management

Answer

A count of total units produced per shift

Question 6

What is the primary purpose of the tollgate review at the end of the Define phase?

Accepted Answer

To verify all Define deliverables are complete and obtain approval to proceed to Measure

Answer

To assign blame for the existing process problems

Answer

To begin collecting baseline data for the current process

Answer

To select the final solution for implementation