Lean Six Sigma Black Belt Certification Project and Team Management 2

Question 1

A Black Belt notices that two team members consistently disagree during meetings, slowing progress. Which conflict resolution approach is MOST appropriate for a Black Belt to use first?

Accepted Answer

Facilitate a structured dialogue to surface underlying interests

Answer

Escalate to the project sponsor immediately

Answer

Remove one team member from the project

Answer

Ignore the conflict and let it resolve naturally

Question 2

Which document formally authorizes a Lean Six Sigma project and grants the Black Belt authority to use organizational resources?

Accepted Answer

Project charter

Answer

SIPOC diagram

Answer

Control plan

Answer

Communication plan

Question 3

A team member from finance is resistant to process changes because they fear additional workload. Which stakeholder management strategy is BEST?

Accepted Answer

Use data to show the change reduces their workload over time

Answer

Exclude the finance team from change decisions

Answer

Mandate compliance through senior leadership

Answer

Redesign the project to avoid finance involvement

Question 4

In a RACI matrix, what does the 'C' (Consulted) role mean?

Accepted Answer

The person whose input is sought before decisions are made

Answer

The person who must approve all decisions

Answer

The person who performs the actual work

Answer

The person kept informed after decisions are made

Question 5

A Black Belt's project is at risk of missing its deadline due to scope creep. What is the FIRST action to take?

Accepted Answer

Conduct a scope review with the project charter and negotiate with the sponsor

Answer

Request additional budget from the sponsor

Answer

Add more team members immediately

Answer

Reduce quality standards to meet the timeline

Question 6

Which project management tool is BEST for visualizing task dependencies and critical path in a Six Sigma project?

Accepted Answer

Gantt chart with network dependencies

Answer

Pareto chart

Answer

Box plot

Answer

Spaghetti diagram

Question 7

During a team meeting, one vocal member dominates the discussion and others stay silent. Which facilitation technique BEST addresses this?

Accepted Answer

Use structured techniques like round-robin or silent brainstorming

Answer

Ask the vocal member to lead all future meetings

Answer

Hold separate meetings for quiet team members

Answer

Let the vocal member's ideas drive the project

Lean Six Sigma Black Belt Certification Project and Team Management 2

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Sources & references