Project and Team Management Flashcards
7 cards from real Lean Six Sigma Black Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Project and Team Management flashcards as text
A Black Belt notices that two team members consistently disagree during meetings, slowing progress. Which conflict resolution approach is MOST appropriate for a Black Belt to use first?
Answer: Facilitate a structured dialogue to surface underlying interests
Facilitating structured dialogue to surface underlying interests addresses root causes of conflict rather than symptoms.
Which document formally authorizes a Lean Six Sigma project and grants the Black Belt authority to use organizational resources?
Answer: Project charter
The project charter formally authorizes the project and defines scope, goals, timeline, and resource authority.
A team member from finance is resistant to process changes because they fear additional workload. Which stakeholder management strategy is BEST?
Answer: Use data to show the change reduces their workload over time
Using data to address the stakeholder's specific concern (workload) converts resistance by targeting their personal interest.
In a RACI matrix, what does the 'C' (Consulted) role mean?
Answer: The person whose input is sought before decisions are made
Consulted means two-way communication occurs and input is gathered before decisions or actions are finalized.
A Black Belt's project is at risk of missing its deadline due to scope creep. What is the FIRST action to take?
Answer: Conduct a scope review with the project charter and negotiate with the sponsor
Reviewing scope against the charter and negotiating with the sponsor ensures decisions are made transparently with appropriate authority.
Which project management tool is BEST for visualizing task dependencies and critical path in a Six Sigma project?
Answer: Gantt chart with network dependencies
A Gantt chart with network dependencies displays task sequencing, durations, and critical path in a visual timeline format.
During a team meeting, one vocal member dominates the discussion and others stay silent. Which facilitation technique BEST addresses this?
Answer: Use structured techniques like round-robin or silent brainstorming
Structured techniques like round-robin or silent brainstorming equalize participation and surface diverse perspectives.