Which scenario would most appropriately call for a DFSS approach rather than a DMAIC approach?
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A
A call center experiencing high customer wait times wants to reduce average handle time
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B
A company launching a new medical device that must meet Six Sigma defect levels from day one
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C
A manufacturer with a machining process generating excessive scrap wants to reduce defects
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D
A billing department with a 5% invoice error rate wants to improve accuracy