Lean Six Sigma Black Belt Certification Practice Test
Lean Six Sigma Black Belt Certification Design for Six Sigma (DFSS) 3
Which scenario would most appropriately call for a DFSS approach rather than a DMAIC approach?
Select your answer
A
A call center experiencing high customer wait times wants to reduce average handle time
B
A company launching a new medical device that must meet Six Sigma defect levels from day one
C
A manufacturer with a machining process generating excessive scrap wants to reduce defects
D
A billing department with a 5% invoice error rate wants to improve accuracy
Hint
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