LCQ Responsible Service Practices

Question 1

Under NZ host responsibility requirements, what information must be displayed on licensed premises for patrons?

Accepted Answer

Information about safe transport options, the availability of free water and food, and the premises' host responsibility policy

Answer

NZ host responsibility signage must inform patrons about: the availability of free drinking water, food options, non-alcoholic and low-alcohol alternatives, and safe transport options (taxi numbers, public transport). This promotes responsible drinking choices.

Question 2

In NZ, what is the responsible service approach to serving rounds or 'shouts' of drinks?

Accepted Answer

Monitor each person's consumption individually — the fact that drinks are bought in a round does not change the obligation to refuse service to an intoxicated person

Answer

NZ law does not ban rounds, but duty managers must still monitor each individual's consumption. A person cannot be served simply because someone else is paying. If any individual shows signs of intoxication, they must be refused service regardless of the round.

Question 3

What is the NZ duty manager's responsibility regarding pre-loading (drinking before arriving at the venue)?

Accepted Answer

Assess each person's state at the door — refuse entry if they appear intoxicated, regardless of whether they consumed alcohol before arrival

Answer

NZ duty managers must assess each person's state at entry. If a patron shows signs of intoxication from pre-loading (drinking before arrival), they should be refused entry. The duty manager's obligation is to prevent intoxicated persons from being on the premises, regardless of where they became intoxicated.

Question 4

Under NZ law, what are the rules regarding free drinks promotions and irresponsible drink promotions?

Accepted Answer

Promotions that encourage excessive or rapid consumption are prohibited — this includes all-you-can-drink deals, free drinks, drinking games, and discounts on large quantities

Answer

The Sale and Supply of Alcohol Act 2012 prohibits promotions that encourage excessive or rapid consumption. This includes: all-you-can-drink offers, free drinks promotions, drinking competitions, discounts that incentivise buying large quantities, and any promotion designed to encourage intoxication.

Question 5

What is the NZ expectation for staff training in responsible service of alcohol?

Accepted Answer

All staff involved in selling or serving alcohol must receive training in responsible service, signs of intoxication, refusal techniques, and the law

Answer

NZ licensing law expects all staff involved in the sale and supply of alcohol to receive adequate training in responsible service. This includes recognising intoxication, refusal techniques, age verification, and understanding relevant laws. The duty manager is responsible for ensuring this training occurs.

LCQ Practice Test

LCQ Practice Test

LCQ Responsible Service Practices